Terms & Conditions

Resoraa is a resort marketing studio operating from Goa, India and serving resort owners worldwide. In these terms, “we”, “us” and “Resoraa” mean Resoraa; “you” and “Client” mean the property, owner or company engaging us.

We provide marketing services for hospitality properties, which may include:

• Direct-booking website design, build and maintenance
• Photography, video and cinematic content production
• Paid advertising strategy, creative and campaign management
• Guest enquiry handling, funnels and automation setup
• Consulting, audits and reporting

The exact scope, deliverables, timelines and fees for your engagement are set out in your proposal or statement of work. Where a proposal conflicts with these terms, the proposal wins for that engagement.

• Retainers are billed in advance for each service period; project fees are billed per the proposal’s milestone schedule.
• Work begins once the first invoice is settled and required access and assets are provided.
• Quotes are valid for 14 days unless stated otherwise. Fees exclude taxes, which are added where applicable.
• Third-party costs (ad spend, hosting, domains, booking engines, stock, licences, travel) are your responsibility unless the proposal says we carry them.
• Invoices are due within 7 days. Late payment beyond 14 days may pause active work, campaigns and support.

• Give timely access to accounts, rates, inventory, brand assets and property information.
• Nominate one decision-maker for approvals and feedback.
• Ensure everything you supply is accurate and legally yours to use.
• Respond to review requests within 5 working days; unanswered reviews are treated as approved so timelines hold.

Each deliverable includes the revision rounds stated in your proposal (typically two). Additional rounds, new directions or scope added after approval are quoted separately.

• On full payment, you own the final website content, brand assets and campaign creative we produce for your property.
• We retain ownership of our internal frameworks, templates, code libraries, processes and know-how.
• Third-party assets (fonts, plugins, stock, software) remain governed by their own licences, which you keep current.
• Unless you ask us in writing not to, we may show non-confidential work in our portfolio and case studies.

We commit to method, effort and reporting — not to guaranteed bookings, revenue, rankings or ad performance. Figures shown on this site are past results for specific properties and are not a promise of your outcome. Marketing results depend on rates, seasonality, inventory, product quality, market conditions and platform behaviour outside our control.

Some deliverables depend on services we do not control (advertising platforms, booking engines, payment gateways, hosting, analytics, messaging providers). We are not liable for their outages, policy changes, account restrictions, price changes or data handling.

Each party keeps the other’s non-public commercial information confidential and uses it only to deliver the engagement, except where disclosure is legally required.

• Either party may end a retainer with 30 days’ written notice; the current period is served and remains payable.
• Projects may be cancelled in writing; completed and in-progress work up to that date is payable.
• We may pause or end an engagement for non-payment, unlawful requests, or conduct that is abusive to our team.
• On exit, we hand over final files and account access we hold for you within 14 days of settlement.

To the extent permitted by law, our total liability for any claim relating to an engagement is limited to the fees you paid us for that engagement in the three months before the claim. We are not liable for indirect or consequential loss, including lost bookings, revenue, profit, data or goodwill.

We may update these terms; the version published here on the date you engage us applies to that engagement. Material changes to an active engagement are agreed in writing.

These terms are governed by the laws of India, with courts in Goa having jurisdiction, unless your signed proposal states otherwise. Questions: hello@resoraa.com.