Refund & Cancellation Policy

This policy covers marketing services bought from Resoraa: website builds, retainers, content production, advertising management, audits and consulting.

If you cancel in writing within 48 hours of your first payment and before we have started work or booked resources, you receive a full refund. After work begins, the terms below apply.

• Retainers are billed in advance for a service period and are non-refundable once that period begins, because the team capacity is reserved for you.
• Cancel with 30 days’ written notice; the current period is completed and delivered, and no further periods are billed.
• A retainer may be paused once for up to 30 days per 12 months, subject to availability on restart.

• Deposits and milestone payments are non-refundable once the corresponding phase has started.
• If you cancel mid-project, you pay for completed and in-progress work; any unearned balance is refunded within 14 working days.
• Delays caused by pending content, approvals or access do not create a refund right.

• Rescheduling is free with 7 days’ notice, subject to calendar availability.
• Cancellation within 7 days of a shoot forfeits 50% of the shoot fee; within 48 hours, 100%.
• Non-recoverable costs already committed (travel, permits, talent, equipment hire) are always payable.

Ad budgets paid to advertising platforms are never refundable by us — that money is spent with the platform. Management fees follow the retainer rules above. Any unspent budget held by us is returned within 14 working days of closure.

Domains, hosting, booking engines, plugins, fonts, stock and software licences purchased on your behalf are non-refundable once bought, and follow the vendor’s own policy.

• We cannot start or continue the engagement for reasons on our side.
• We are unable to deliver a paid deliverable and no acceptable alternative is agreed.
• A duplicate or incorrect charge was made.

• Booking, revenue, ranking or advertising performance below expectation — results are never guaranteed.
• Change of mind, ownership change or strategy change after work has begun.
• Subjective dissatisfaction with a direction that was approved in writing.

Email hello@resoraa.com from your registered address with your property name, invoice reference and reason. We acknowledge within 3 working days and decide within 10. Approved refunds are returned by the original payment method within 14 working days; bank and gateway charges are borne by the payer.