FAQ
The questions owners ask before they stop paying rent on their own guests.
Direct bookings, the guest enquiry desk, timelines, price. No hedging.
Direct bookings
How do I get more direct bookings instead of OTA bookings?
Same demand, cheaper door. A fast site with live rates and payments, replies inside minutes, packaged stays on their own landing pages, and past-guest win-backs. OTAs stay as billboards — not as your cashier.
Will cutting OTA dependence drop my occupancy?
No. We never switch listings off. We shift the share: the guest who found you on an OTA books their next stay with you, at a lower cost per room night.
How much do OTA commissions really cost a resort each year?
Most resorts pay 15–22% on the majority of room nights. Run your own numbers on The Math — the yearly figure is usually the price of a new villa.
Do you replace my booking engine?
Only if it's leaking. We integrate with what converts and rebuild what doesn't. Site, domain, guest data and content library stay in your name from day one.
Guest enquiry desk
What is the guest enquiry desk?
An always-on concierge layer across WhatsApp, email and the site: instant answers on rates, availability and packages, then a clean handover to your team with the context already captured.
Does it sound robotic to my guests?
It speaks in your property's voice, on scripts we write with you. Anything sensitive — group bookings, complaints, VIPs — routes straight to a human.
What happens outside front-desk hours?
Enquiries get answered in minutes at 2am in any timezone, then land in your inbox as qualified leads instead of missed calls.
Timelines
How fast does the direct-booking site go live?
Audit in the first week, site and enquiry flow live in roughly four to six weeks depending on content and rate integrations.
When do the numbers move?
First direct bookings usually inside the first month of launch. Meaningful channel-mix shift lands over one full season, because that's how guest cycles work.
How much of my team's time does this take?
A kickoff call, a shoot window on property, and one approval round. We do the rest and report on one page a month.
Pricing
What does it cost?
Quoted per property after the free audit — typically less than one commissioned booking a month. No lock-in theatre, no percentage of your revenue.
Why isn't the price on the site?
A 12-room boutique and a 90-key resort don't need the same build. The audit tells us the scope, then you get one flat number before anything starts.
What if it doesn't work?
You keep the site, the content and the guest data. We only take four resorts a month precisely so we can't hide behind volume.
Do you work with resorts outside India?
Yes. Resorts only, worldwide — regional WhatsApp desks cover India, the Middle East, Europe, the Americas and APAC.